BETWEEN: Strala Travel LLC ("Strala Travel LLC," "Strala," "our," "us," or "we")
AND: You ("you," "your," "yourself," or "Traveler")(each a "Party" and, together, the "Parties").
The Parties agree as set out below.
These Terms become effective upon: (1) your written, digital, or electronic signature; or (2) your delivery of payment authorization to us. The Terms will terminate upon completion of your Trip or until terminated earlier in writing by you or us.
These Terms are subject to change at any time, without prior written notice. The effective version of these Terms is located at stralatravel.com/terms-and-conditions.

DEFINITIONS"Booking" means a reservation made by Strala Travel LLC regarding your Trip.
"Supplier" means a party who provides Travel Services to Travelers.
"Traveler" means you and each traveler on the same Booking.
"Travel Services" means travel products and services provided to Travelers by Suppliers, including air, land, or water transportation, lodging, auto rentals, tours, excursions, entertainment, food and drink services, and similar products and services.
"Trip" means the composite of all Travel Services, for which Strala Travel LLC makes Bookings.
"Trip Plan" means the documentation we provide to you with details and pricing regarding your Trip.
TRAVELERSYou will: (1) carefully read and understand these Terms, your Trip Plan, and all correspondence between you and us regarding your Trip; (2) contact us to arrange your Trip Plan sufficiently prior to travel dates to ensure availability, avoid late-Booking fees, and avoid fare increases; (3) confirm your written acceptance of your Trip Plan; (4) make all deposits and payments per the schedules and dates set out in your Trip Plan; (5) review, remain aware, and remain updated regarding travel warnings relating to your Trip by accessing the U.S. governmental travel advisory sites set out in these Terms; and (6) fully comply with the obligations to which you agree in these Terms.
You warrant that you are 18 years of age or older and have authority to sign and accept these Terms on behalf of all minor and adult Travelers on the same Booking who reside in your household.
If you do not understand any part of these Terms, please contact us in writing as soon as possible.
SUPPLIERSSuppliers are independent of Strala Travel LLC, managed separately, who provide Travel Services to you. Suppliers are not subject to Strala Travel LLC's control-they are not employees, agents, representatives, or affiliates of Strala Travel LLC. Strala Travel LLC is not responsible for any Supplier's breach of contract, failure to comply with any laws, or willful or negligent acts, errors, or omissions, which may result in delays, inconvenience, damage, loss, costs, injury, or death to Travelers or companions.
Suppliers operate under their own terms, conditions, which are separate from these Terms. All documentation, receipts, confirmations, and tickets issued are subject to the terms and conditions specified by each Supplier. Your travel documentation identifies each Supplier responsible for providing your Travel Services. By paying for Travel Services, you consent to the use of those Suppliers.
Please read Supplier terms and conditions carefully-you are responsible for understanding and complying with the terms imposed by each Supplier, including: (1) payment of all amounts when due; and (2) rules and restrictions regarding the availability and use of Travel Services.
You understand that any violation of Supplier terms may result in denied access to Travel Services, cancellation of reservations, and forfeiture of any amounts paid by you. If such violation results in costs to Strala Travel LLC, you agree to promptly reimburse Strala Travel LLC for all such costs. Suppliers may require you to sign a liability waiver prior to participating in their Travel Services.
If a Supplier declares bankruptcy, it may not be obligated to transport you or to provide refunds. Following bankruptcy, Suppliers may continue to provide all or some Travel Services or they may stop operations. In such case, other Suppliers may, but are not required to, provide alternative travel services to you. Strala Travel LLC is not permitted to provide refunds to you for Suppliers who have declared bankruptcy. Strala Travel LLC has no special knowledge about the financial condition of any Supplier.
Strala Travel LLC has no liability for recommending a Trip credit or a refund. All Supplier promotions, incentives, prices, and offers are subject to Supplier availability, which may change at any time without notice.
TRAVEL RISK & INSURANCEYou understand and accept the inherent risks of choosing to travel. We recommend that you purchase comprehensive travel insurance to cover each Traveler. If you have not received a travel insurance quote from us, please request one as soon as possible.
If you decline to purchase travel insurance, you assume all risk and financial responsibility relating to your Trip, including: (1) travel changes, interruptions, or cancellations; (2) baggage delays or loss; (3) travel supplier defaults; (4) medical costs; (5) accidents and emergencies; and (6) any other loss, cost, injury, or death that may arise.
Travel insurance covers matters expressly included in each policy. You understand that insurance policies may exclude coverage relating to certain matters, including: (1) pre-existing medical conditions; (2) trip interruptions relating to any pandemic or epidemic; and (3) risk locations and activities. You hold us harmless if an insurance provider denies any of your claims for any reason.
This clause will survive termination of these Terms.
PERSONAL INFORMATIONYou understand that, as part of Booking any Travel Services, your personal information may be conveyed to Strala Travel LLC, Suppliers, and other third-party providers to accommodate your travel, and you consent to the use of your personal information by these parties. Such personal information may include birth dates, passport numbers, travel dates, occupation, frequent flyer information, bank accounts, credit cards, and other information needed to secure travel arrangements.
Strala Travel LLC has no liability regarding: (1) the distribution of your information to any Supplier or other third party, including any CRM or other technology platform outside our control; or (2) any third party's failure to protect your personal information. You authorize Strala Travel LLC to keep your personal information for as long as needed to provide Bookings and for a reasonable period thereafter for Strala Travel LLC's legal or business purposes.
PRICING & INCLUSIONSQuoted prices are based on the precise inclusions we provide to you in the Trip Plan.
Unless specifically itemized on the Trip Plan, prices do not include other travel costs, fees, or taxes, including: (1) airports, ports, stations, security, agriculture, customs, immigration, visas, passports, or any other government-imposed fees or taxes; or (2) meals, beverages, alcohol, minibars, entertainment, seat assignments, upgrades, excursions, hospitality, gratuities, copies, telecommunications, energy, laundry, cleaning, bedding, parking, valet, insurance, taxis, transfers, porterage, departures, travel segments, health, medical treatment or tests, vaccinations, pharmaceuticals, or any other personal charges.
All Supplier prices and availability are subject to change without prior notice until you make full payment of deposits and other amounts due, as agreed in your Trip Plan. However, even following your full payment, you agree to pay additional fees that may arise for variable matters beyond our control, including fuel and other surcharges.
Strala Travel LLC has no responsibility for: (1) Supplier price changes or variable fees; (2) currency exchange fluctuations; or (3) fees or surcharges relating to foreign-currency transactions. We reserve the right at any time for any reason to correct errors or omissions regarding prices, to re-invoice you at corrected prices, or to take any other corrective measures regarding your Bookings.
PAYMENTYou agree to make full payment of deposits and other amounts due as agreed in your Trip Plan. If you do not make full payment of any deposit or other amount by its due date: (1) Suppliers may impose price increases, fees, or penalties; (2) Suppliers may cancel your Bookings in whole or part; (3) Strala Travel LLC may cancel your Bookings in whole or part; and (4) your previous deposits and other amounts paid may be NON-REFUNDABLE under Supplier terms. You are solely responsible, and Strala Travel LLC has no responsibility or liability, for consequences relating to your late or non-payment.
If you request re-Booking, Strala Travel LLC will assist you with obtaining any refunds due to re-Booking Trips (e.g., using future cruise credits). However, Strala Travel LLC may, in its discretion, charge a NON-REFUNDABLE fee for re-Bookings.
Your payments in currency other than U.S. Dollars will be converted at then-current exchange rates. Strala Travel LLC payments to Suppliers will be converted at then-current exchange rates between U.S. Dollars and the currency in Supplier's country.
CREDIT & DEBIT CARDSBy submitting your credit or debit card ("Card") to us, you confirm that: (1) you are an authorized user of that Card; (2) you authorize us, or our agents, to charge your Card for payments on due dates agreed in your Trip Plan; and (3) you authorize us, or our agents, to credit to your Card any amounts charged in error.
You are responsible for all costs, including costs of recovery, relating to the following: (1) if you provide to us an incorrect Card number; (2) if our valid charges to your Card are declined; (3) if your Card has insufficient funds on payment dates agreed in your Trip Plan; and (4) if your Card account is closed or expires before you pay all amounts agreed in your Trip Plan.
In any such event, you agree we have a right to suspend or cancel any Booking, and we have no obligation to refund amounts paid by you if we suspend or cancel any Booking.
CHARGEBACKSYou agree not to initiate, and you waive any right to pursue, any credit- or debit-card chargeback, reverse-charge, refund, or recollection (collectively, "Chargeback") for any reason, including delay, cancellation, refusal of entry, exit, or transit, force majeure event, Food Allergies, provision or non-provision of Travel Services, Supplier price changes, fees, or penalties, or any other matter relating to your Trip, except in the case of fraud. Even in the case of fraud, before initiating any Chargeback, you agree to first address the matter directly with us in writing to give us a reasonable time to investigate the matter and respond to you.
If you initiate a Chargeback relating to any amount we validly charge to your Card without our prior written authorization, you agree to pay us for all fees and costs, including attorney's fees and legal expenses, we incur to dispute and respond to that Chargeback.
This clause will survive termination of these Terms.
CHANGES, CANCELLATIONS, REFUNDSYou agree to comply with Supplier terms relating to change or cancellation of Bookings. Supplier terms may not allow refunds if you change, cancel, partially use, or do not use Travel Services for any reason, including actual, threatened, or fear of potential health matters, pandemics, epidemics, weather conditions, terrorism, political unrest, or similar circumstances.
If you change or cancel a Booking, you may be subject to: Strala Travel LLC fees of USD 50; and Supplier fees, charges, or penalties.
BOOKING PROCESS & RELATED FEESA non-refundable Travel Planning Fee is required to initiate booking; additional fees may be required for groups or certain specialty booking; once space is confirmed, an additional deposit will be required to secure agreed upon travel plans. Deposits will apply to the balance of the trip cost, however the Planning Fee does not. The balance is payable prior to departure and the final payment date will vary according to operator policies.
For Foreign Currency priced trips, you will receive pricing in the foreign currency with the USD equivalent at the current exchange rate.
At final payment, the USD pricing for the full trip cost will be recalculated according to the estimated spot rate of exchange for that date. Your payment will be processed in US Dollars, unless otherwise explained and authorized. If an operator has policies outside our normal terms, we will provide you with those details.
Ticketing Fees: a $75 domestic / $150 international flight ticketing fee per person will apply for managing flight reservations and airline tickets. Additional fees will apply for changes, extenuating circumstances and last-minute bookings. We reserve the right to make changes to any of our booking conditions should any unforeseen or exceptional circumstances arise.
Cancellations/Changes: Upon booking and prior to a deposit being charged, please inquire about cancellation policies for your specific arrangements. Cancellation of an air arrangement is subject to the restrictions of your ticket and policies of the airline. We charge an additional $50 fee per person for air cancellation and new ticketing fee for flight changes. Our policy for custom itineraries: Travel Planning Fee is non-refundable. All cancellations must be received in writing. Changes/Cancellations to any non-custom tour packages or hotel arrangements are subject to specific fees imposed by the tour operator.
During Travel: Should you need to make any changes or cancellations to your land itinerary during your trip, we ask that you first contact the in-country operator listed on your itinerary and, if necessary, use the operator's off-hours assistance line. Please also contact your Travel Advisor to keep them informed. If we have booked your flights, please contact us immediately; if outside of our normal business hours, please call our after-hours service if you have been unable to reach us. Contact details will be provided.
If you have any claim for refund or adjustment regarding your travel, you will deliver it to Strala Travel LLC in writing, including full details and documentation regarding the background, rationale, and proof of payment.
This clause will survive termination of these Terms.
NO SHOWSFailure to travel or show up for any Booking is considered a "no show." No show penalties will equal amounts up to the entire cost of travel, subject to terms and condition of Suppliers and Strala Travel LLC.
ACCOMMODATIONSHotel accommodation is subject to availability at the time of reservation. Some hotels require NON-REFUNDABLE and NON-TRANSFERABLE deposits to guarantee a Booking. In such cases, Strala Travel LLC will notify you regarding the NON-REFUNDABLE pre-payment for that portion of your travel. Amenities including air conditioning, elevators, bed size, connecting or adjacent rooms, handicap accessibility, restaurants, bars, fitness facilities, pools, and spas are not guaranteed at all properties and are not guaranteed to be operational or available during your stay. Refunds regarding amenities are the responsibility of the hotel.
AIR TRAVELSuppliers may require tickets to be paid in full at the time of Booking. Airline tickets, once purchased, may be NON-REFUNDABLE and NON-TRANSFERABLE, subject to Supplier terms and conditions. Most airlines consider a name-change to be a cancellation. Domestic flight requirements may differ from international flight requirements.
Seat assignments are based on availability at the time of selection and payment. Airlines may change seat assignments and aircraft or address other operational matters at any time. Strala Travel LLC cannot guarantee seats in specific locations or next to each other. Airline seat assignments, baggage, carry-ons, meals, drinks, and other services may be subject to additional fees. You are responsible for: (1) confirming in advance airline rules and availability of such services and baggage allowances; and (2) paying all related fees.
Strala Travel LLC is not responsible for any: (1) fees imposed by airlines for services; (2) changes to seat assignments after selection and payment; (3) loss, injury, accident, error, or omission that may occur, including schedule changes, delays, cancellations, and expenses due to weather conditions, airline operations, or equipment repair or failure; or (4) other matters beyond Strala Travel LLC's control. You agree to comply with safety guidelines of all airlines and hold Strala Travel LLC harmless from any liability due to airline rules and operations.
TRAVELER CONDUCTYou are responsible for: (1) any damage or loss caused by your acts, errors, or omissions; and (2) full payment for any such damage or loss directly to any Supplier or other third party.
Strala Travel LLC is not responsible for any costs relating to: (1) Traveler conduct; or (2) Traveler removal from any Travel Services, in whole or part, whether based on Traveler negligence, willful misconduct, or otherwise. You agree not to hold Strala Travel LLC, its owners, directors, employees, agents, or representatives accountable for any claims arising from Traveler acts, errors, or omissions.
Any Authorized Party may, in its discretion, refuse you any Travel Service, require you to leave any Travel Service, or require you to disembark any mode of transportation if the Authorized Party reasonably believes: (1) you are a danger to yourself or any other participant; (2) you have engaged in, are engaged in, or are threatening to engage in behavior that is socially disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, obscene, or any other behavior that may adversely affect the safety, security, comfort, enjoyment, or well-being of any other participant, any Authorized Party, or any third party.
SELLER OF TRAVEL CREDENTIALSCA Seller of Travel # CST 2162113-50